In today’s digital world, access to information is crucial for business success. Collecting, organizing and sharing knowledge efficiently is a challenge for many companies. A company knowledge platform, often called a wiki, helps bundle knowledge and make it usable.
What content belongs in a knowledge platform?
Company processes and rules are a natural starting point: who does what, when and with whom? Employee information, product and service information, project documentation, FAQs and training materials can also be stored centrally. The goal is to make relevant information easy to find and reusable in everyday work.
Tip: ask your employees
Start with a short survey: which questions do employees answer again and again? Where do they repeatedly need help themselves? This gives you a reliable collection of topics that matter in practice.
Collect topics before building the platform
A knowledge platform can become a valuable resource for organizing information, supporting knowledge transfer and improving collaboration. By identifying relevant content early, you create a strong foundation for your platform.
In the next part of the series, we look at how to structure these topics as simply and effectively as possible.